Puremedz (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, use our online services, or interact with our pharmacy.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable NHS and pharmacy regulations.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
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Full name
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Date of birth
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Email address
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Phone number
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Home address
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Account login details (if applicable)
b. Health Information (Special Category Data)
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Prescription and medication information
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Medical conditions relevant to pharmacy services
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NHS number (where required)
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GP or prescriber details
c. Technical and Usage Information
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IP address
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Browser type, device, and operating system
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Pages visited and interactions with the website
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Cookies and similar technologies
2. Lawful Basis for Processing
Under UK GDPR, we process your personal data under the following lawful bases:
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Provision of healthcare: processing is necessary for medical diagnosis, treatment, and pharmacy services
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Legal obligation: to comply with NHS, MHRA, and other regulatory requirements
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Contract: to provide requested services or products
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Consent: where required, such as for marketing communications
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Legitimate interests: to improve our services and website functionality
3. How We Use Your Information
We use your information to:
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Dispense prescriptions and provide pharmacy services
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Verify identity, eligibility, and prescriber details
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Communicate about prescriptions, refills, and services
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Manage payments and deliveries (where applicable)
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Improve our website, services, and patient experience
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Prevent fraud and ensure system security
4. Sharing Your Information
We only share your information where necessary and lawful, including:
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NHS bodies and healthcare professionals involved in your care
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Prescribers, GP practices, and hospitals
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Payment processors and delivery partners
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IT and system providers who support our operations
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Regulatory authorities where legally required
All third parties are required to keep your information secure and confidential.
We do not sell your personal data.
5. Data Retention
We retain personal and health information only for as long as necessary to fulfil legal, regulatory, and professional obligations. Pharmacy and NHS records are retained in line with NHS retention schedules.
6. Cookies
Our website uses cookies to:
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Ensure the website functions properly
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Analyse website traffic and usage
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Improve user experience
You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy (if available).
7. Data Security
We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. While we take all reasonable steps to secure your data, no online transmission is completely secure.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request erasure of data (where applicable)
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Restrict or object to processing
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Data portability
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Withdraw consent at any time (where consent is the lawful basis)
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Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our services are not intended for children under the age of 16 without parental or guardian involvement. We do not knowingly collect personal data from children without appropriate consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Information
If you have questions about this Privacy Policy or how we handle your data, please contact:
Puremedz
Address: [Cape Terrace, St. Just, Penzance, TR19 7JF]
Phone: [xxxxxxxx]
Email: [ support@puremedz.co.uk]
You also have the right to contact the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
This Privacy Policy is provided for general guidance and should be reviewed by legal or regulatory professionals to ensure full compliance with UK laws and NHS requirements.