Welcome to PUREMEDZ, your trusted UK online pharmacy. Our customer service team is here to support you every step of the way, ensuring your experience with us is safe, confidential, and hassle‑free.
Contact Us
If you need assistance with an order, prescription, or general enquiry, please get in touch:
Email: support@puremedz.co.uk
Customer Support Hours: Monday to Friday, 9:00am – 6:00pm (UK time)
Response Time: We aim to respond to all enquiries within 24 hours on business days.
Orders & Delivery
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).
Delivery Times
Standard UK Delivery: 2–5 working days
Express Delivery: 1–2 working days (if selected at checkout)
Delivery times may vary due to bank holidays or unforeseen courier delays.
Discreet Packaging
All orders are shipped in plain, discreet packaging with no reference to the contents or PUREMEDZ on the outside.
Prescriptions & Consultations
Online Consultations
Certain medications require an online medical consultation. These are reviewed by qualified UK‑registered prescribers to ensure the treatment is safe and appropriate for you.
Prescription Approval
If additional information is required, our medical team or customer support will contact you by email.
Returns & Refunds
Due to UK regulations governing medicines:
Prescription medications cannot be returned once dispatched unless they are faulty or damaged.
Non‑prescription items may be returned within 14 days if unopened and unused.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Payments & Security
We use secure, encrypted payment systems to protect your personal and financial information. PUREMEDZ never stores your card details.
Accepted payment methods will be displayed at checkout.
Privacy & Confidentiality
Your privacy is extremely important to us. All personal and medical information is handled in strict confidence and in accordance with UK GDPR regulations.
For more details, please see our Privacy Policy.
Complaints & Feedback
We value your feedback and aim to resolve any concerns quickly and fairly.
If you are unhappy with any aspect of our service, please email support@puremedz.co.uk with the subject line Complaint, and a senior team member will review your case.
Frequently Asked Questions (FAQs)
You may find quick answers to common questions on our FAQ page. If you still need help, our customer service team is always happy to assist.
Thank you for choosing PUREMEDZ. We are committed to providing safe, reliable, and professional online pharmacy services across the UK.