Terms of use

1. Introduction

Welcome to PUREMEDZ (“we”, “us”, “our”). These Terms of Use govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be legally bound by these Terms of Use. If you do not agree, you must not use our services.

PUREMEDZ operates as an online pharmacy in the United Kingdom and provides pharmaceutical products and related services in accordance with UK law.

2. Regulatory Information

PUREMEDZ operates in compliance with UK regulations, including but not limited to:

  • The General Pharmaceutical Council (GPhC)

  • The Medicines and Healthcare products Regulatory Agency (MHRA)

Where applicable, our premises and pharmacy professionals are registered with the relevant regulatory bodies.

3. Eligibility

To use our services, you must:

  • Be 18 years of age or older

  • Be a UK resident, unless otherwise stated

  • Provide accurate, complete, and truthful information when requested

We reserve the right to refuse service if eligibility requirements are not met.

4. Medical Information Disclaimer

All information provided on the PUREMEDZ website is for general information purposes only and does not constitute medical advice.

  • Our content does not replace consultation with a qualified healthcare professional.

  • Always follow the advice of your GP, pharmacist, or prescriber.

  • Do not delay or disregard professional medical advice because of information on our website.

5. Prescriptions and Orders

5.1 Prescription Medicines

  • Prescription-only medicines (POMs) will only be supplied following a valid prescription issued by an authorised UK prescriber.

  • We reserve the right to verify, refuse, or cancel prescriptions where clinically appropriate.

5.2 Order Acceptance

  • All orders are subject to availability and acceptance.

  • We may cancel an order for clinical, legal, or regulatory reasons.

  • You will be informed if an order is cancelled and refunded where applicable.

6. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • Prices may change without notice.

  • Payment must be made in full before dispatch.

  • We use secure payment providers, but we are not responsible for third-party payment system failures.

7. Delivery

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by couriers or circumstances beyond our control.

  • You are responsible for providing accurate delivery information.

8. Returns and Refunds

Due to the nature of pharmaceutical products:

  • Medicines cannot be returned once dispensed, unless faulty or supplied in error.

  • Non-medicinal items may be returned in accordance with our Returns Policy.

  • Refunds are issued in line with the Consumer Rights Act 2015.

9. User Responsibilities

You agree that you will:

  • Provide accurate and truthful information

  • Use the website lawfully

  • Not misuse, disrupt, or attempt to gain unauthorised access to the website

  • Not submit false or misleading medical information

10. Intellectual Property

All content on the PUREMEDZ website, including text, logos, graphics, and design, is owned by or licensed to PUREMEDZ.

You may not reproduce, distribute, or use any content without prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law:

  • PUREMEDZ shall not be liable for indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted or error-free access to the website

  • Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud

12. Privacy and Data Protection

Your personal data is handled in accordance with UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy for details on how we collect, store, and use your information.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, accuracy, or privacy practices.

14. Changes to These Terms

We may update these Terms of Use at any time. Changes will be posted on this page and take effect immediately.

Continued use of the website constitutes acceptance of the updated Terms.

15. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions about these Terms of Use, please contact:

Email [support@puremedz.co.uk]
Address: [Cape Terrace, St. Just, Penzance, TR19 7JF].

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